Telus customer service Things To Know Before You Buy
Telus customer service Things To Know Before You Buy
Blog Article
and to the billing side, that’s much more horrendous! Requested a brand new cellphone as my contract was up for renewal online was supposed to get $one hundred credit rating never ever showed up sent the telephone by using mail the way they explained to me to copyright Post and acquired it. I got a text concept declaring they been given it and my credit score will probably be on my bill, but but my Invoice came and so they nonetheless demand me for it. Once i identified as. They had the audacity to convey the mobile phone wasn’t the cell phone they were being expecting?! What other phone could it are already? It had been their phone they sent me two several years in the past?! Together with the convey it back software?! They informed me they'd look into it and e mail me back again by no means obtained an electronic mail. They known as me back again and we’re looking to say it had been a technical challenge with my phone the identical agent that's alleged to have looked after me?
• I used to be bounced concerning multiple agents, my phone calls have been disconnected, And that i received inconsistent information pertaining to my deal and savings.
We are sorry to hear about these complications you have experienced with equally tech support and billing. Be sure to send out us a private concept, and we’ll operate to have you the support and adhere to-up necessary to take care of these concerns without delay.
@chris14 I wanted to distinct up some inaccurate facts. We will mend TELUS owned downed lines at no charge. We'll only take away the line absolutely for building/renovation needs but there's a payment involved. We despatched you A personal information just in case you want to move ahead with both circumstance.
I left Rogers to return to Telus for the reason that I believed from the assure of better service and truthful cure, but this practical experience is anything at all but.
• In my discussion with Juan from your loyalty group, I was falsely accused of remaining discriminatory After i referenced An additional Section, which was highly offensive and uncalled for. Juan later on apologized, stating the working experience was utterly unacceptable.
Car-advise allows you promptly narrow down your search results by suggesting achievable matches while you kind.
I are actually calling and contacting Telus and had a chat While using the AI that didn't look to understand what I had been inquiring.
I haven't been so discouraged with a company. It is extremely hard to get responses from Telus. My bill continues to be transformed various moments considering the fact that signing up with them a yr ago after a promoter arrived to our doorway and drew us in with enticing delivers. She even claimed Telus would pay for Shaw's contract penalty to move us over. I regret each second of relocating. It requires up a lot of the afternoon to talk with a person at Telus. Keep periods estimate an hour only being forwarded to another person and placed on hold for an additional hour. My agreement agreement exhibits what my bill need to be but they arbitrarily transform my Monthly bill to one hundred.
Car-counsel can help you swiftly narrow down your search engine results by suggesting attainable matches when you style.
Auto-advise aids you promptly slim down your search engine results by suggesting doable matches while you style.
The several hours they have got are certainly not working well with my perform and caring for an elderly relative hectic routine. I also chatted Nonetheless they explained to me I have to simply call in.
I've made a number of telephone calls, I have clicked on "Alternatively, you are able to Make contact with our TELUS Administration Crew right here". concluded the form, without response, and finished A different variety on MyTelus as well as go no reaction.
I'd some minimal troubles but I had Completely no idea how to repair them. Then, my co-worker suggested me within your service. Your workers had been exceptionally patient and useful! Thanks to all of them!
The TELUS workforce acknowledges that our work spans many Territories and Treaty areas and we're grateful for the standard Understanding Keepers and Elders who are Telus customer service with us currently, whoever has absent right before us along with the youth that encourage us.